Enterprise knowledge / Scoping example
Answers your team can check.
Evaluate retrieval and answers against the sources each person is allowed to use, including cases where the right response is to ask or abstain.
IT · internal services · customer operations
Example process / Human review
- Define access
- Retrieve sources
- Build the answer
- Review its references
Test permission boundaries and unsupported questions before expanding access. An answer is accepted only when its cited evidence supports it.
Delivery, integrations and acceptance are agreed for each engagement.
Define the work
Start with one bounded process.
One question set for an internal service, customer operations team or specialist knowledge base.
Review inputs, outputs and owners
- Inputs
- Approved sources, representative questions, source owners and an access matrix. Include outdated, conflicting and unavailable information.
- Useful output
- An answer with references that support its claims, or a clear request for more context or human help.
- People and ownership
- Source owners maintain the information. The service team defines useful answers, and IT defines the access boundary.
Prepare with your team
Prepare a pilot brief.
Enterprise knowledge / Scoping example
Fill what you know. These four requirements become the starting point for your project request.
0 of 4 requirements drafted. Unanswered items are marked “To confirm” in the download.
Answers stay here while you explore the site during this visit. Refreshing clears them.
Keep this to a process description. Share documents, datasets and credentials only through an agreed evaluation environment.
Evaluation / Before rollout
Measure the result people accept.
Start with one source collection and a held-out question set. Compare with the current search or support process under the same access rules.
- Supported answers
- MeasureAccepted, supported answers / questions evaluated
Review criteria
Check each material claim against the cited source.
- Access and abstention
- MeasureResults by permitted, denied and unsupported question group
Review criteria
Include attempts to reach sources outside the user’s access.
- Cost and response time
- MeasureCost per accepted answer and p95 response time
Review criteria
Include retrieval, retries and reviewer correction.
Agree the sample, baseline, reviewers and acceptance thresholds before the pilot. These are proposed evaluation dimensions; they are not published performance results.
Scope the connections and controls.
Knowledge bases, document stores and identity systems.
Confirm source connectors, identity mapping, refresh cadence, deletion behavior and the review path. Each integration is agreed in the project scope.
A reference in production
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Used in Forlex.
Forlex brings legal research, document review and source checks into a working product. Its LIVIA models run on Grid.
Our first vertical. Each industry needs its own integrations, controls and acceptance criteria.
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